Help w/Shimano Altus Shift Indicator alignment..

[Jesper]

(07-19-2023, 02:42 PM)ViO Wrote:  I have been thinking a lot about what Jesper wrote and he’s so right. I went to my local Trek store today and explained the situation. Mind you, it was not just the shifter issue but also paint defects on the lower frame and where it was clamped on during its build marking straight through the clear coat into the paint.

I then showed him images of the paint defects. I didn’t even get to the shifter issue. The Trek rep I spoke with was actually on my side stating the bike should not have left the store or the factory in that condition..

He stated he would order me another brand new bike and make it right. I couldn’t be happier. This was well handled by the Trek store”s employee.

I have to take back some harsh words I wrote above about the Trek store. The employee did the right thing and was really great to deal with. Knowing this now I would buy from them over and over again without hesitation.

I will give one more update once I receive the replacement bike just to make sure the promises were kept. Thanks again to all and especially to Jesper. 😊

Glad you were able to get some satisfaction. I hope their "mechanic/assembler" has learned a lesson about how to properly use a bike stand for future work since aside from Shimano's low quality control and Trek's willingness to use their parts, there is no excuse for misuse of tools and equipment on any bike new or old by presumably experienced staff. My biggest complaint is normally exactly that, and even though I got my bike serviced to take care of a minor issue requiring specialized tools, one guy at the same shop told me I could use a regular open end wrench to do the job. It would have torn up the parts (old style Shimano alloy headset). I was thankful for having someone (older) who understood the value of using the correct tools for the job and who complimented me on the preservation of an over 40 yr old bike.