Help w/Shimano Altus Shift Indicator alignment..

[Jesper]

(07-18-2023, 04:56 PM)ViO Wrote:  Thank you for all of the helpful replies. I really appreciate it. I wrote a lengthly message earlier today and posted it and now it seems it never got posted?

So here is the short version. I will not be taking my newly purchased Trek bike back to a Trek store or will I ever go to one again.

Besides the shifter issue. When they built the bike they cranked the holding stand arm down so tight it made a two inch indent straight through the clear coat and Trek decal on the Down tube. I also found a 1”x1” area of scratched paint directly under the crank most likely due during shipping. Now I have to worry about that rusting.

As for the shifter issue, I have bike maintenance knowledge. I tried adjusting it however the needle stayed the same just the gear shifting got affected. I have it adjusted now where it shifts fine but the shifter indicator is still off on all gears.

So I ordered a brand new shifter at my expense and will install it or have a local Landry’s install it and go over everything.

In all fairness, the staff at my local Trek store was friendly but they have only one mechanic and one bike builder. It took two weeks already after the bike came in to have it built. The employees are all overworked and always rushing around.

This is partially my fault as I picked it up after work when they were about to close and didn’t test drive it or go over anything.

Regardless, I will never walk into another Trek store again. I love the bike but not the experience I had purchasing it from a Trek store. I dislike confrontation and there is no way in heck I’m having them clamp down on the frame again to rework on it.

I can’t say this enough.. Thank you for all of the helpful replies.

Sorry you had that bad experience. I have also been in a Trek dealership and found it lacking in knowledge. Yes, the staff was friendly. They also wanted me to buy a new bike since I went there with a minor service question about my 40 plus year old bike that they could not answer or fix (I am away from home and was not carrying the tools needed for the fix). Mechanic staff was very young which should not matter since my bike is much easier to maintain and service than a modern bike; but eyebrows were raised in regards to my query and the only thing that was said is that we have never worked on a bike that old before. I pretended to be interested in some $6000 carbon bike which at my age isn't going to mean anything except having to worry about someone trying to steal a new bike from me.
It's funny because I just went into another bike shop a couple miles from the Trek shop and had my issue taken care of by a knowledgeable mechanic who had the tools. He did it for free; but I of course tipped him graciously for his time and advice and was able to do my 40 mile ride with peace of mind (except I got a pinch flat on bad roadway).