07-10-2023, 05:17 PM
I'm new here and not sure where to post my awful experience with a Vilano Diverse 3.0 hybrid I purchased through Amazon in January, as I couldn't seem to submit a review for this bike. Three months after purchase, I had a spoke break on the rear wheel during a regular ride. By regular, I mean I always bike on a level, paved bike path 4-5 times a week and never ride trails or submit my bike to any sudden forces or impact. I'm 63 years old, 6 ft tall and 175 lbs and have been cycling regularly for over 30 years.
When I contacted Vilano customer (no) service with my problem, I received a reply that the spoke break was the result of my local bike shop improperly assembling the bike or that they somehow had put the wheel out of true during assembly, and that they should take care of the repair. Naturally I sent off a terse, annoyed reply that my LBS, which has been in business here for over 20 years, with the same owner and tech, most certainly did not cause the issue with a wheel that obviously was defective or of poor quality. The response was that since the bike was past the 30 day warranty and return date, Vilano would not reimburse me. I had my LBS repair the wheel at my cost.
Then yesterday during another regular ride I had TWO spokes break on the rear wheel. My LBS owner suggested I try to contact the president/CEO of Vilano and advise him/her that there is a definite safety issue with this model or its components and petition them for a replacement or reimbursment. I intend to do so, but I am almost certain that it will be a waste of time, so my only recourse is to submit an angry review with Amazon and any other bike sites online and warn folks to avoid purchasing any Vilano bike. That said, can someone tell me how to submit a review here at Bikeride for this particular bike? Any other advice would also be much appreciated. Thanks.
When I contacted Vilano customer (no) service with my problem, I received a reply that the spoke break was the result of my local bike shop improperly assembling the bike or that they somehow had put the wheel out of true during assembly, and that they should take care of the repair. Naturally I sent off a terse, annoyed reply that my LBS, which has been in business here for over 20 years, with the same owner and tech, most certainly did not cause the issue with a wheel that obviously was defective or of poor quality. The response was that since the bike was past the 30 day warranty and return date, Vilano would not reimburse me. I had my LBS repair the wheel at my cost.
Then yesterday during another regular ride I had TWO spokes break on the rear wheel. My LBS owner suggested I try to contact the president/CEO of Vilano and advise him/her that there is a definite safety issue with this model or its components and petition them for a replacement or reimbursment. I intend to do so, but I am almost certain that it will be a waste of time, so my only recourse is to submit an angry review with Amazon and any other bike sites online and warn folks to avoid purchasing any Vilano bike. That said, can someone tell me how to submit a review here at Bikeride for this particular bike? Any other advice would also be much appreciated. Thanks.