How do you treat customers in your shop?

[mattyts]

(10-31-2010, 09:23 AM)Bill Wrote:  Very good and nice topic here! Robar said it quite well. This past summer was very busy for me. The word of mouth I believe goes faster and is more effective then pouring 1000's into advertising. I did not put a penny into that. Although I really did not have the customer flow of a full professional bike shop, I did have steady people asking me for different things and if I could install certain items. Carrying, offering mechanical service for, or selling just one kind/type of bicycle is NOT a good idea or practice. Make a long story short there is all different models with different types of parts which means there are different types of tools.

Yeah theres a bmx only shop round here, they don't get many customers but thats probably because if how much they charge