10-21-2014, 03:53 PM
Hi guys,
I'm looking for help with a bike I bought about a week ago, I would stress that this bike is brand new, not used before.
The bike arrived mostly assembled and one thing I needed to do was slot the handlebars + stem into the bike frame and tighten the bolt in order to hold the stem tight so it turns with the front wheel.
However when I tighten the bolt the handlebars + stem are still able to move with relative ease. I have attached some photos to help explain the problem.
As you can see when I move the front wheel the stem and handlebars move with it as they should, however when I clamp the front wheel I am able to move rotate the handlebars (as in the stem is moving) with ease. I would also point out that the bolt at the top is very tight and I am still able to create the rotation with ease. Also is a picture of the wedge to show that it is tightening as intended.
I may just be being very stupid but I'm totally baffled. I have contacted the seller and they are trying to help but I wanted another opinion on this to make sure it is a fault and not just me being daft. I am not literate in cycling language so please keep that in mind with any suggestions.
Thanks for reading and thanks in advance for any help you may try and give.
I'm looking for help with a bike I bought about a week ago, I would stress that this bike is brand new, not used before.
The bike arrived mostly assembled and one thing I needed to do was slot the handlebars + stem into the bike frame and tighten the bolt in order to hold the stem tight so it turns with the front wheel.
However when I tighten the bolt the handlebars + stem are still able to move with relative ease. I have attached some photos to help explain the problem.
As you can see when I move the front wheel the stem and handlebars move with it as they should, however when I clamp the front wheel I am able to move rotate the handlebars (as in the stem is moving) with ease. I would also point out that the bolt at the top is very tight and I am still able to create the rotation with ease. Also is a picture of the wedge to show that it is tightening as intended.
I may just be being very stupid but I'm totally baffled. I have contacted the seller and they are trying to help but I wanted another opinion on this to make sure it is a fault and not just me being daft. I am not literate in cycling language so please keep that in mind with any suggestions.
Thanks for reading and thanks in advance for any help you may try and give.