ONLINE BIKE PURCHASING & SHIPPING

[Jesper]

I am ReapThaWimpWind and I view the world from a plexiglass window in my lower abdomen because my head is a sigmoidoscope always shoved up my.... Content deleted due to lack of integrity by the submitter. All existing photos are AI generated and photoshopped for inaccuracy..

End of Chapter 1

More to follow, stay tuned.

[Gunstock Jack]

I recently had just such a problem with a dealer in Cedar City Utah. He shipped the new custom Trike (not a bike this time) but it was inadequately packed and although he top of the fork was sticking out of the (used) box I opened it without taking photos. That was a mistake as it turned out the fork was badly damaged cosmetically and there were some other minor cosmetic issues.

Said dealer did send replacement parts, but it took much convincing on my end and again packaging was poor as was the labeling. The replacement parts went east instead of north and there was some confusion as FedEx couldn't decipher the label ending up in a 10 day delay receiving the parts. All of this time the trike was inoperable and I was not able to complete assembly.

After all that, he refuses to compensate me for shipping the damaged fork back to him, and he has accused me of lying about the damage and even accusing me of fraud! I am 71 years old and have never been treated so badly by a vendor. Beware!!!

[Jesper]

I am ReapThaWimpWind and I view the world from a plexiglass window in my lower abdomen because my head is a sigmoidoscope always shoved up my....

[Jesper]

I am ReapThaWimpWind and I view the world from a plexiglass window in my lower abdomen because my head is a sigmoidoscope always shoved up my.... Content deleted due to lack of integrity by the submitter..

[SPINMAN]

I've had great success with The Pros Closet, of course. Professional seller and packer. I even kept the shipping box for my next sale. I recommend establishing a set rule with individual sellers that the bike must be packed by a professional bike shop. Get the name and number. Work out the cost and perhaps split it with the seller. I did this as an eBay seller and posted the shipping would be an extra $ amount after checking with my LBS.

[GirishH]

I feel sorry for everyone who's bikes/frames were damaged in shipment. For that exact reason, I tried to find a fat-bike locally in Boston area but none were in stock. So, I was forced to buy online and I could only find "Framed Minnesota" aluminum fat-bikes. This bike was for a once in a lifetime trip across South America and other parts of the world. I was glad to receive the bike in one piece, with no issues at all. I was ecstatic.

I assembled, rode the bike a bit before dis-assembling, packing and shipping it from Boston-Medellin. For the Boston-Medellin trip I re-used the original cardboard box and not a lot new packing material due to weight limits on international shipments. Fortunately, its first international trip was uneventful. TSA did open the box but left a note to inform me so. I have ridden the fat-bike, MisterGordo for some 2000 miles and have loved every bit of the journey.

In general, I am very wary of shipping my bike but cant live without it. Soon I will be flying back to US and then to India with MisterGordo.

[Ovidiumark]

Thanks for the heads up about the risks of online bike purchasing and shipping. It's always important to do your due diligence when buying stuff online, especially from individual sellers or lesser-known sites.

[meamoantonio]

(08-16-2021, 03:27 AM)Jesper Wrote:  Just a cautionary note about the risks of online purchasing from the various auction and resale sites.

In general most sellers and sites are on the up and up, but there can always be problems which arise, and which are at times difficult to overcome.

If you can research a site for overall reviews that might save you some issues, but in general I have had the most problems (albeit fairly infrequent considering the amount of business I do) with the individual sellers. Always, if possible, vet the site itself and seller to determine how far they will go in resolving issues related to a bad sale (e.g. returns, refunds, etc.) and what is required by you to get satisfactory results. Most reputable well established sites will provide for the resolution of most problems, but even then what they will or can do is limited. I have found that ebay may try to help under their resolution protocols, but there many shortcomings to that site and others. Reputable sellers also generally will try to provide reasonable means to resolve a problem in most cases, since if a buyer feedback option is provided it would look bad to receive negative feedback which may influence potential buyers.

Be advised that sites like Craigslist, et al. are often populated by one time sellers who are trying to get rid of a single item or lot of items (e.g. selling my old bike to make space, moving, etc.), and most are not going to ship an item and the sale being "as is" so caveat emptor/buyer beware (this really applies to any purchase at anytime, anywhere)! If purchasing in this manner, the onus is upon you to inspect, test, etc. the item(s) in question before money exchanges hands; and best to do this in a public area with a witness at hand. This is not the type of sale I am really focusing on for this posting. I have had zero issues doing purchases or sales in this manner except that when an item is listed for sale but was already sold, and the listing was not removed; or the seller doesn't know/remember if the item was sold! Yes, some idiots out there; always verify that the item is available before travelling needlessly. I have also verified that an item was available at the time, but it was sold before I got there even though the seller knew I was enroute. There is no guarantee of "first right of refusal" so you need to emphasize to the seller of your intent and make them say they will hold it or at least contact you if they have another buyer and it is first come first serve. If it is an item you REALLY want then offer to pay a little more than the asking price beforehand. It might reserve it, but still no guarantee; just a "gentleman's agreement".

I am emphasizing online sales where you cannot physically inspect, test, or transport the item yourself. More specifically I am referring to complete bicycles, framesets, and/or multiple item purchases being shipped in a single container.

COMMON PROBLEMS (loosely in order from most to fewest from personal experience):

1) Damage from an improperly packed item by the seller (not due to shipping/handling).

I have had on many occassions received a damaged item that could have been easily prevented by having the item adequately packed in the first place. I have even told sellers in advance what to pay attention to, and to take specific precautions; but still received a damaged item. I have had many sellers state that they have done this before and did not need to be told how to package the item; still received a damaged item. Be adamant about your demand since you are the one paying for it. I have even offered a little more money for the time and material required to satisfy my request. I have had one seller actually blame me for the damage which was obviously not caused by myself or the shipping company. Again, provide adequate instruction to ensure you receive the item in the condition shown when you first purchased it; save copies of those photos (presumably the seller's own photos; but not always-beware of "stock" photos), and take photos of the package when first receiving it, be it at your home/business or if picking up yourself at that shipping office. DO NOT OPEN THE PACKAGE UNTIL YOU PHOTOGRAPH IT REGARDLESS OF IT'S APPEARANCE! This generally provides enough proof that neither you or the shipping company (if package appears intact) are liable for any possible damages occurring from poor packing. Take a photo or two upon intial opening of the package BEFORE YOU REMOVE ANY INTERNAL PACKING MATERIAL OR THE ITEM(S). If something does not seem right at the onset of unpacking there is a good possibility that damage may have occurred. Take more photos during continued unpacking and item(s) removal from container. I have had brand new saddles shipped while mounted in the frame, but were unprotected and had chafing/soiling damage to their surfaces in a manner which was irreparable. I have had frame parts removed and/or loosened for ease of transport only to become damaged or to cause damage. I regularly have items shipped from overseas travelling thousands of miles, and being transferred between multiple shippers with the seller being well aware of where the package's final destination was; but they packed it like it was on a one hour trip across town. Ridiculous! Items should always be packed for the worst conditions. I have had the same problems occur with locally shipped items as well as those travelling long distances; you cannot assume that everything will be fine regardless of distance shipped. I have had sharp steel items (e.g. freewheels) shipped with much softer alloy parts where during shipping the steel part readily cut through it's own wrapping and another part's wrapping as well, again causing irreparable damage (always happens on the most expensive parts for some reason). Even though you will more than likely get a total refund or partial refund, it does not really cover the time and effort it might take to repack (properly) an item for return shipping. Also, if you have gotten the item for another person, be it a friend or client, you may suffer their ire, a loss of money, and/or a loss of your personal or business integrity. Main packing problems: loose items not properly secured from one another; inadequate protection for sharp, heavy, protruding, and/or softer objects; applying adhesive tape directly on surfaces which when removed causes damage (paint, decals, original manufacturer's packaging/labelling); and my 'favorite', using a container that is too small for the item(s) (e.g. wheelset with unprotected hub axles protruding from an obviously inadequately sized box; damaged axle threads, etc.).
Even when taking all precautionary steps to provide as much instruction to avoid these issues you might still have damage, but at least you put the odds in your favor of receiving your purchase intact and in the original condition as purchased.

End of Chapter 1

More to follow, stay tuned.

Shipping large items could be classified as an art form in itself, it takes a few tries to figure out the best amount of bubble wrap and tape used to protect an item when shipping it overseas or locally by airfreight, I think the best practices are found in large scale bike disteibutors that sell direct to consumer ie: Canyon, Rose, Specialized etc etc. Whichever packing methods they use usually is the most cost efficient but offers the most protection for any item being shipped

[Dakota Harring]

You're absolutely right that researching overall reviews of a site can help avoid some problems. It's wise to vet both the site and the individual seller to understand their policies regarding returns, refunds, and issue resolution.

[GirishH]

An update on shipping:

I returned back to US and my bike was again packed in a normal cardboard bike shipping box. Not a lot of foam or such. It went through a couple of bus rides, and 2 layovers but safely made it back in one piece. This being an aluminum frame, I was again scared but the bike made it safely and "literally" in one piece. I used American Airlines and again, the bike flew free because the packaged bike box was under/at 50lbs.

One interesting issues I faced after returning to US and putting the bike together is as follows: both tires somehow developed a leak while in transit which they did not when they were disassembled and packed in Ecuador..:-(

[olderguy]

Well a damaged bike is better than no bike at all. I ordered a bike from Lectric bikes after reading good reviews on sites like this. The site said nothing about back-orders or delays and I expected my bike to arrive in a week or two. When it hadn't arrived after 3 weeks I wrote asking when I could expect it to ship and was told by the end of that month - meaning about 7 weeks after ordering. The end of the month has arrived and no mention of it having been shipped. At this point it is looking like a scam. Interestingly they took the money on the day I ordered.

[Jesper]

I am ReapThaWimpWind and I view the world from a plexiglass window in my lower abdomen because my head is a sigmoidoscope always shoved up my.... Content deleted due to lack of integrity by the submitter. All existing photos are AI generated and photoshopped for inaccuracy.

[Beth Mason]

The ONLY time online purchasing works is when you buy directly from a dealer like Trek or Priority, or from a reputable site such as The Pro’s Closet or Competitive Cyclist. They are equipped to send bike frames and parts packed adequately.

If you buy a bike online, consider having it delivered to a local bike shop and have their mechanic put it together for you. They have the tools and equipment to put bikes together with no problems.

[GirishH]

I might sound like a broken record, but last year I had to buy a fat bike online and Salsa/Surly or no other name brands had them. I ended up buying mine from wherever I could find one from. That happened to be a company called Framed and I ordered mine directly. It shipped on time and received probably within a couple of weeks or so with no damage/issues at all.

I put it together myself and rode it a bit before packing it in the same cardboard box because I needed to take it to South America. I flew American Airlines and put my bike together and rode for some 9 months before flying back with it in a cardboard box. Again, no issues except both tires getting small puncture holes in transit.

So, my experience has been fortunately different. I am taking it to India this August and will let you know how that shipping goes..

[Chiropharm]

I recently Pre-ordered and purchased the new Lectric Ebikes Trike. Seemed like it would be perfect. When I opened the box it was immediately obvious that when the bike was loaded into the shipping carton, the loading crane/device had squeezed the rear and bent the fenders into the tires. Not sure if the rear wheels were bent. I immediately contacted Lectric and they offered to send replacement parts for me to install or take to a local shop and for repairs and they would reimburse me. They said that as a bike owner I need to be able perform routine maintenance (implying that this is routine maintenance) I told them that this was unacceptable and they need to send a mobile mechanic to my site to make the repairs. I was informed there was no one in my area. I ended up filing a complaint with BBB and a dispute with my CC company for defective product.
Lectric has sent me packaging materials to return the bike. I must send them pictures of my packing to return the bike to insure it approximates original packaging then they will arrange for return shipping and issue a full refund. The saga is not yet finished.    

[Sybian]

(07-24-2023, 02:52 PM)Chiropharm Wrote:  I recently Pre-ordered and purchased the new Lectric Ebikes Trike. Seemed like it would be perfect. When I opened the box it was immediately obvious that when the bike was loaded into the shipping carton, the loading crane/device had squeezed the rear and bent the fenders into the tires. Not sure if the rear wheels were bent. I immediately contacted Lectric and they offered to send replacement parts for me to install or take to a local shop and for repairs and they would reimburse me. They said that as a bike owner I need to be able perform routine maintenance (implying that this is routine maintenance) I told them that this was unacceptable and they need to send a mobile mechanic to my site to make the repairs. I was informed there was no one in my area. I ended up filing a complaint with BBB and a dispute with my CC company for defective product.
Lectric has sent me packaging materials to return the bike. I must send them pictures of my packing to return the bike to insure it approximates original packaging then they will arrange for return shipping and issue a full refund. The saga is not yet finished.

Thank you for your comment. This is becoming all to common with more and more bikes (and other items being shipped directly to the buyer. If this was being shipped in the same condition to a wholesaler and/or distributor replacement would not be an issue.
You, as a bike owner, are not required to know anything about mechanically servicing a bike, other than knowing it needs to get routine servicing (be it self or professional). That is what bike shops are there for. Yes, many people know how to do their own basic maintenance; but you if you read the manual you will generally find that it recommends you bring it to a professional for servicing be it routine or repair. Most manuals tell you more about the general care and cleaning, and maybe some basic adjustments (saddle, handlebar, etc.; some even providing a tool).

[tc2wheel]

I received my Lectric XP Trike back in early May 2023, pre-ordered in FEB 2023.
Besides the rear fenders getting bent that prevented rear wheel from spinning, slightly dented rear tail light, there wasn't much else.
I don't fault Lectric or any manufacturer for shipping damage that occurred during transport, that's really out of manufacturer's control how these
heavy packages are being handled by FedEx or UPS.

[JLJ]

This is really great information which I will be keeping in mind when looking for a new bike. Thank you!