(07-22-2019, 05:34 PM)Papa Dom Wrote: thanks again for the feedback and tip, and that is one shittty service! i hope you have left that 1* review, recently i have started to leave more feedback on google and other sites, both positive and negative, about my experiences. others have to know!
I haven't left any reviews of that lousy bike shop but I did remove my positive review on their Facebook page from when I bought my first bike from them. And I haven't left any reviews anywhere else because they can sue you for a bad review even if it's true, and they could identify me if I described all the problems in the review.
A year had gone by after I quit dealing with them. Then a woman bought a bike and gave them a great review. Facebook notified me of the new review. That's when I realized that mine was still up there, and a bunch of photos, too. So I deleted all of them. About a month after that, I went to their page to see what they were up to, and I saw that the woman had removed her positive review. I wonder why!
Both of our reviews said almost the same thing, about the mechanic who was "a great guy and very helpful and knowledgeable." That mechanic has mental problems because on two occasions he snapped at me, leaving me dumbfounded and wondering what it was all about. I decided that if I have one more incident like that, I will rip him a new ass; better to stay away from the shop than get into a tussle with him.
I bought a lot of tools and accessories from that shop, apart from three bikes, and I had ordered a set of rim brakes with replaceable pads. They only had the one set, and said they would call me as soon as the other set came in. That was in February 2017. In May, I was riding by the shop and stopped to ask if there was any news on the brakes. The mechanic turned his back on me and walked away, waving one hand in the air, and snapping at me that he'd call me when they came in. He then disappeared into the work shop, leaving me stunned. So I decided I would wait until they called. October came around and still no call so I bought them online.
He also was full of BS when it came to information. My first bike was having problems with the derailleur, so he said the chain was shot. At only 1,000 miles? He said I was lucky because a chain is only good for 800 miles. That was nonsense.
That first bike - a cruiser - had a problem with the front wheel. There was a spot on the rim where the brakes would suddenly grab. I did all that they told me to do, clean the rim with alcohol, and if that doesn't work, use 400 grit sandpaper. That didn't work, either, so I went into the shop to order a new, and better quality wheelset. That mechanic said, "All rim brakes grab! You don't need new wheels. You'll have the same problem with new ones." I told the shop owner to order them, anyway. They cured the problem! I'd had other bikes with rim brakes and none of them snatched at one spot. So much for him being a professional.
Since I quit using that shop in 2017, I found another Specialized dealer just a bit further away, and they make the first bike shop look shabby and amateurish. When I look back at the things I tolerated from that first shop, I wonder where my head was. I was new to the world of cycling and to me they were bike gods. Then as I learned about bikes I realized they didn't know much of anything. The shop owner has no idea of the lousy quality of work that leaves his shop, both on new bikes and on repairs.
Quote:back to the subject, repair stands come in handy and should be in every cyclists home & they are worth the price. otherwise i end up all angry because of the bike moving around just like you said luckily I have had a simply 'tacx' stand for few months given by a good friend, but soon have to give it back as he's returning from a long journey.
Where there's a will, there's a way. One guy made his own stand from wood, but it takes up a lot of room (which I don't have). My Park Tool folds up and sits on top of a paint cabinet.